Terms and Conditions
Important information about using our store and placing orders.
Store use
By accessing this website or purchasing from Customise Gifts 4U, you agree to these terms and any policies linked from the store. You must use the website lawfully and provide accurate information when ordering.
Products and personalization
Product colours and images may vary slightly because of screens, lighting and manufacturing differences. Customers are responsible for checking spelling, names, colours, charm designs and other personalization choices before completing an order.
Prices and availability
Prices are displayed in the currency shown on the storefront and may change without notice. Product availability, discounts and delivery options can change. We may refuse or cancel an order when stock, pricing, payment or suspected-fraud issues occur, with an appropriate refund where payment has been captured.
Orders and payments
An order is accepted after successful payment and confirmation. Shopify and available payment providers securely process checkout transactions. Additional verification may be requested where reasonably necessary.
Shipping
Delivery estimates are indicative and may be affected by destination, courier operations, public holidays, weather or circumstances outside our reasonable control. Customers must provide a complete and accurate delivery address.
Returns and exchanges
Personalized products are made using customer selections and might not qualify for return unless damaged, defective or incorrect. Review the Returns and Exchange page for the applicable process and time limits.
Intellectual property
Store branding, text, graphics and original content may not be copied, republished or commercially used without permission, except where applicable law permits.
Liability
To the extent permitted by law, we are not responsible for indirect losses arising from website interruptions, third-party services or misuse of products. Nothing in these terms excludes rights or liabilities that cannot legally be excluded.
Changes
We may update these terms to reflect operational or legal changes. The version published on this page applies from its publication date.
Contact
Questions can be sent to customisegifts4u@gmail.com.